Refund Policy & Payment Terms
(Consumer Protection Act, 2019 – Compliant)

1. GENERAL PRINCIPLES

1.1 All fees, refund terms, and limitations are disclosed prior to payment.
1.2 By enrolling, the User provides informed consent to this Refund Policy.
1.3 Refunds are not automatic and are governed strictly by this Policy.

2. NO-REFUND SCENARIOS

No refunds shall be provided where:

  • Course access has been granted
  • Live sessions have commenced
  • Digital content has been accessed or downloaded
  • User fails to attend sessions or complete coursework

3. PARTIAL REFUNDS

Partial refunds may be considered only if:

  • A written request is submitted prior to course commencement
  • Administrative and processing deductions apply
  • Refund eligibility is expressly stated on the course page

4. COURSE CANCELLATION BY eAsia ACADEMY

If a course is cancelled prior to commencement:

  • Fees paid shall be refunded within a reasonable period
  • No additional compensation or damages shall be payable

5. MODE AND TIMELINE OF REFUND

5.1 Refunds, where approved, shall be processed to the original payment method.

5.2 Processing timelines may vary based on payment gateway and banking channels.

6. STATUTORY COMPLIANCE

This Policy complies with the Consumer Protection Act, 2019.

Nothing herein limits statutory consumer rights where legally applicable.

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